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Wednesday, September 19, 2012

PowerPoint Presentation On The Internet, Intranets, and Extranets

Presentation On The Internet, Intranets, and Extranets

The Internet, Intranets, and Extranets   Presentation Transcript:
1. An Overview of Telecommunications and Networks
Telecommunications: the electronic transmission of signals for communications
Telecommunications medium: anything that carries an electronic signal and interfaces between a sending device and a receiving device

2. Networks
Computer network: the communications media, devices, and software needed to connect two or more computer systems or devices
Network nodes: the computers and devices on the networks

3. Basic Processing Strategies
Centralized processing: all processing occurs in a single location or facility
Decentralized processing: processing devices are placed at various remote locations
Distributed processing: computers are placed at remote locations but connected to each other via a network

4. Terminal-to-Host, File Server, and Client/Server Systems
Connecting computers in distributed information processing:
Terminal-to-host: the application and database reside on one host computer, and the user interacts with the application and data using a “dumb” terminal
File server: the application and database reside on the one host computer, called the file server
Client/server: multiple computer platforms are dedicated to special functions, such as database management, printing, communications, and program execution

5. Network Types
Personal area network (PAN)
Local area network (LAN)
Metropolitan area network (MAN)
Wide area network (WAN)
International network

6. Communications Software and Protocols
Communications software: software that provides a number of important functions in a network, such as error checking and data security
Network operating system (NOS)
Network management software
Communications protocol: a standard set of rules that controls a telecommunications connection

 7. Use and Functioning of the Internet
Internet: a collection of interconnected networks, all freely exchanging information
The ancestor of the Internet
A project started by the U.S. Department of Defense (DoD) in 1969
Internet Protocol (IP): communication standard that enables traffic to be routed from one network to another as needed

8. How the Internet Works
The Internet transmits data from one computer (called a host) to another
If the receiving computer is on a network to which the first computer is directly connected, it can send the message directly
If the receiving computer is not on a network to which the sending computer is connected, the sending computer relays the message to another computer that can forward it

9. The Internet
The internet A network of networks
The internet transmits data from one computer (called a host) to another
Internet networks Linked networks that work much the same way -- they pass data around in packets, each of which carries the addresses of its sender and receiver

10. Internet
Unlike online services, which are centrally controlled, the Internet is decentralized by design. Each Internet computer, called a host, is independent. Its operators can choose which Internet services to use and which local services to make available to the global Internet community. Remarkably, this anarchy by design works exceedingly There are a variety of ways to access the Internet. It is also possible to gain access through a commercial Internet Service Provider (ISP).

11. How the Internet Works
Transport control protocol (TCP)
A protocol that operates at the transport layer and is used in combination with IP by most Internet applications
An Internet high-speed, long distance communications links (like a bus; wire that connects nodes)
Uniform resource locator (URL)
An assigned address on the Internet for each computer E.g.,

12. For more please refer our PPT.
Thank You.

PowerPoint Presentation On Microsoft Office PowerPoint 2007 Training

PPT On Microsoft Office PowerPoint 2007 Training

Microsoft Office PowerPoint 2007 Training Presentation Transcript:
1. Microsoft Office PowerPoint 2007 Training
[Notes to trainer:
For detailed help in customizing this template, see the very last slide. Also, look for additional lesson text in the notes pane of some slides.
Because this presentation contains a Macromedia Flash animation, saving the template may cause a warning message to appear regarding personal information. Unless you add information to the properties of the Flash file itself, this warning does not apply to this presentation. Click OK on the message.]

2. Course contents
Overview: A hands-on introduction
Lesson 1: Get your bearings—what’s changed and why
Lesson 2: Get to work in PowerPoint
Lesson 3: A new file format

3. Overview: A hands-on introduction
When you first open PowerPoint 2007, you’ll see that the user interface has changed. A new structure is in place for PowerPoint commands. This new design will help you more easily find and use the features you need and create great presentations. This course will give you a head start with what’s changed and why. After learning what’s new, you won’t want to turn back.

4. Course goals
Gain an understanding of how the new user interface works, and learn to use it with confidence.
Find out how to do the things you typically do to create and prepare a presentation.
Learn to use the new file format in PowerPoint in the way that’s best for you.

5. Get your bearings—what’s changed and why
In this lesson, you’ll get some background on the Ribbon’s design and see its structure in detail so that you start to feel comfortable using it. You’ll also find out about other aspects of PowerPoint 2007, like keyboard shortcuts, the Quick Access Toolbar, and more.

6. The Ribbon
This set of most-used commands extends across the first layer, or tab, of the Ribbon, called the Home tab. Displayed as buttons, text boxes, and menus, these commands support frequent tasks, including copying and pasting, adding slides, changing slide layout, formatting and positioning text, and finding and replacing text. There are other tabs on the Ribbon. Each tab is devoted to a type of work you do when you create a presentation. Buttons on each tab are arranged in logical groups. The most popular buttons in each group are the largest. Even newer commands that customers have asked for but may not have discovered in earlier versions are now much more visible. The animation gives you an idea of how all this looks. [Note to trainer: To play the animation when viewing the slide show, right-click the animation and click Play. After playing the file once, you may have to click Rewind (after right-clicking) and then click Play. If you’re clicking the slide to make text enter or to advance to the next slide but nothing’s happening, click away from the animation. Sometimes you have to click twice. If you have problems viewing the animation, see the notes for the last slide in this presentation about playing a Macromedia Flash animation. If you still have problems viewing the animation, the slide that follows this one is a duplicate slide with static art. Delete either the current slide or the next slide before showing the presentation.]

7. The Ribbon
Why revamp the old command system? Because the new system better supports how you work in PowerPoint. Research shows that people favor certain commands and tend to use them over and over. So now those commands are the most prominent and visible—you don’t have to hunt for them on menus or toolbars that aren’t displayed.

8. For more please refer our PPT. Thank You.

PowerPoint Presentation On LIFEBUOY


LIFEBUOY Presentation Transcript:

1894 – launched by William Hesketh in U.K
Grew up in Lancashire 1920
1935 – launched in India

Why customers buy?
What influences purchasing?
Internal influences
External influences
How customers buy?

4. Benefits
Generated a 21% market share in overall soap market
Category leader in carbolic soap segment with 95% market share
Remained unchanged over 107 years


Initiated in 2002 as a rural health and hygiene initiative
Main focus on Diarrhea disease
Glow germ demokit
Consequences of hidden germs
Creating belief in the mind of consumers

Formation of local self help communities
Making school children as their ambassadors
Interaction with village panchayat

Initiated in 2008
To promote the habit of using soap whenever people washed their hands
Partnership with local government and organizations
Gurudwaras chosen for spreading awareness
Distributing free samples as gifts
Putting messages alongside soap dishes at the water points
Tokens with handwashing messages

Respecting religious sentiments
Appropriate handwashing messages

Survey undertaken to analyze washing habits
Evaluating the consequences of using the soap
Distribution of free samples
Motivated for taking part in behavioral change programmes

Approval obtained from Research Ethics Committee, Bangalore
Informed consent collected from every person

12. Thank You.

PowerPoint Presentation On Managing Communications

PPT On Managing Communications

Managing Communications Presentation Transcript:
1. Managing communications
Communication is about more than promoting the benefits of a particular service to potential and actual customers. Intangibility of services often requires a buyer to have a high level of trust in a service provider , and to be reasonably sure that it will deliver a service as promised. Given the fact that the services cannot be examined before purchase , a large part of service organizations’ communication effort is therefore directed at building a strong organizational image and to provide reassurance that it can be trusted to deliver what it promises , no matter how broad its portfolio of services. Effective communication can be particularly important when a company faces a crisis. We have seen that services are generally much more viable than manufactured goods and occasionally services organizations face major crisis , such as aeroplane crash or an outbreak of food poisoning at a restaurant. Communication is crucial to reassure customers that the company can still be trusted and indeed if handled well , a crisis can even add to a company’s credibility.

2. The promotional role of service outlets From the outside , service outlets can be seen as billboards capable of conveying messages about the services that take place within them. They are therefore powerful tools in appealing to both customers and non customers. The general appearance of an outlet can promote the image of a service organization. A brightly colored and clean exterior can transmit a message that the organization is fast , efficient and well run. Outlets can be used to display advertising posters , which is heavily trafficked locations can result in valuable exposure. Many retailers with town center locations consider that these opportunities are so great that they do not need to undertake more conventional promotion. Service outlets can also provide valuable opportunities to show service production processes to potential customers , something that is much more difficult to achieve through conventional media.

3. Success of communication
Success depends on a number of factors :
The nature of the message itself- does it address the concerns /needs of those to whom it is aimed? Does it use language that is understood
Correct identification of the target audience- in the case of communication aimed at potential customers , target audiences for the communication should derive from segmentation studies and the selection of target markets. Communication of service benefits should therefore target the right members of the decision making unit, at the right time in the buying process.
Channel of communication– most appropriate channel of communication needs to be selected
Message that the company sends out- the message that the company sends out is not necessarily the one that the audience picks up. A whole range of noise factors can result in a different interpretation by the audience , compared to that intended by the sender of the message. The channel of communication may itself influence the way in which a message is perceived.

4. Promotional objectives
After consideration of who says what to whom and with what effect , the next area of concern is how? This entails selecting and blending different channels of communication in order to achieve the promotional objectives of the marketing mix. Specifying the objectives of a communication is important if appropriate messages are to be accurately targeted through the most appropriate channels in the most cost effective manner possible.

5. Sources of Messages Received by Target Audience (channels of communication)
The promotion mix refers to the combination of channels that an organization uses to communicate with its target markets. Communication is received by audiences from two principal sources- sources within an organization and external sources. The choice of a particular combination of communication channels will depend primarily on the characteristics of the target audience, especially its habits in terms of exposure to messages. Other important considerations include the present and potential market size for the service( advertising on television may not be appropriate for a service that has a local niche market,for example), the nature of the service itself( the more personal the service, the more effective the two way communication channel) and of course , the costs of the various channels. A very important consideration is the stage that the service has reached in its life cycle. Advertising and public relations are more likely to form important channels of communication during the introductory stage of the life cycle, where the major objective is often to increase overall audience awareness. Sales promotion can be used to stimulate trial and in some instances , personal selling can be used to acquire distribution coverage. During the service’s growth stage , the use of all communication channels can generally be reduced as demand during this phase tends to produce its own momentum through word of mouth communications. However as the service develops into its maturity stage, there may be a call for an increase in advertising and sales promotion activity. Finally when the service is seen as going to decline , advertising and public relations are often reduced although sales promotion can still be quite usefully applied. Sometimes services in decline are allowed to die quietly with very little promotion. In case of many long life financial services , which a company would like to delete but cannot for contractual reasons , the service may be kept going with no promotional support at all.

6. For more please refer our PPT. Thank You.

PowerPoint Presentation On Microsoft Word

PPT On Microsoft Word

Microsoft Word Presentation Transcript:
1. Creating a Newsletter in Microsoft Word

2. Getting Started
Select Microsoft Word. It will be located on the dock and is represented by a blue “W” icon.
A “Project Gallery” box will appear and “Word Document” will be highlighted (in blue). Select “Open” to bring up a blank document on your desktop.

3. Microsoft Word Toolbars
The key to control is using the toolbars, which are located at the top and bottom of the document. If no toolbars are present, select “View”, then “Toolbars”, then check “Standard”, “Formatting”, and “Drawing”. These three toolbars will appear at the top and side of the desktop. Additional toolbars (specialized in nature) are also available.

4. Microsoft Word Toolbars
The “Standard” toolbar lets you
Create a new blank document
Open a previous document and save your current document
Print, copy, cut, paste, undo and redo an action
Create tables, borders, and columns
Increase and decrease your document size
Pull down a floating Formatting Palette
Get help from the Toolbox or MS Word Help

5. Microsoft Word Toolbars
The “Formatting” toolbar lets you
Choose a font and style
Choose a font size
Make words (or letters) bold, italic, or underlined
Align the document (left, centered, right)
Make a bulleted or numbered list
Control indentation and adding borders
Highlight (with color) words and change text from black

6. Microsoft Word Toolbars
The floating “Formatting” toolbar lets you do everything the fixed Formatting toolbar does and
Lets you move the Formatting Palette to any convenient location
Add objects such as symbols, lines, graphics, WordArt, and AutoShapes
Control the margins of the document with numeric control (in inches)

7. Microsoft Word Toolbars
The “Drawing” toolbar (by default) is a vertical panel that
lets you draw and create shapes with straight and curved lines
add objects such as WordArt, ClipArt, AutoShapes,and pictures
create and place geometric shapes on your document
add text using a text box
control the color and thickness of your lines
Rotate any object you’ve place on your document
Fill in areas with color

8. Creating a Newsletter
Here is a sample newsletter. This step-by-step tutorial will guide you through the steps required to create this document. This document relies heavily on the creation of “Text Box” information areas. Also included is WordArt, ClipArt, and a photograph.

9. Creating a Newsletter
Open a new blank document.
Type the desired date (size 14 bold) and place it in the top right corner by highlighting the text and selecting the right-hand justify icon.
Now type in your newsletter title. (Use font size 24 and make it bold.) Center this title by using the centering tool.
Create a Text Box by selecting “Insert”, then “Text Box” from the Standard Toolbar. Expand the box to your desired size and move it to your desired location.

10. For more please refer our PPT. Thank You.

PowerPoint Presentation On Online Project Portals

PPT On Online Project Portals

Online Project Portals Presentation Transcript:
1. Traditional Business model

2. New Business Model

3. ELANCE (Home Page)

4. Elance
Introduction It is one of the many internet virtual marketplaces that allows freelancers and outsourcing companies. Enables providers to create profiles which showcase their talents. It allows businesses to post a project and assess providers bidding on the project by reviewing qualifications, ratings, portfolios and skill test scores.
Established It is based in California and has been on the web since 1999.
Revenues The company charges a $10 fee to each business to post a job and also takes a small portion of what gets paid to contractors . The largest categories of work on Elance are IT and Marketing– including Web development, programming, creative design, multimedia production, writing.

4. Cont…
Elance in world Handling over 200,000 businesses and individuals from more than 140 countries are registered. It has built alliances with industry leaders- IBM, Red Hat, Red Hat, Virgin, etc.
Elance in India Prism Software Ltd. has been an active Elance user . It has completed almost 130 projects with Elance.
General Data Total Providers: 106,000 Total Buyers: 100,000

5. Advantages
An incredible amount of choice for employers and providers. The process is very simple. Displays updated content on web page. It is safe .(Escrow). Elance offers one thing its competitors don't: the "Water Cooler." Disadvantages Elance tends to attract employers with a higher budget. ELance is very hit-and-miss.   It is expensive (cost +service fee).

 6. Guru
Introduction The world’s largest online marketplace for freelance talent. contains more than hundred job categories of all business areas.  It has categories on everything that can be done per freelance contract Established Founded in 1998 in Pittsburgh  Inderpal Guglani.
General Data Total Providers: 1M Total Buyers: 250,000 More than 8,000 projects posted monthly Over 220 skill-based service categories.

7. Advantages
Contains more than hundred job categories of all business areas System requires buyers to place the project cost into escrow. Guru's interface is very user-friendly. Huge site with a lot of projects A lot of categories covering every kind of work Excellent support and help Limited competition because of the limited bids  Disadvantages A bit confusing and not as easy to use as the other sites. Not too many payment options Absolutely no information about other’s bids. It is excellent site for the experienced freelancers but a bit raw to the newbies .

8. Scriptlance
Introduction It is one of the leading freelance website with lowest project fees. categories are varied and include over 23 main sections covering skills such as web design, writing, marketing, script installation, and several programming languages.
Established Scriptlance was founded in 2001, and is based in Toronto, Canada
Revenues Buyers are only charged $5 when a freelancer is selected and a 5% of the project fee is charged to the freelancer. All projects are free to post. These fees do not have a “due date” and you can pay them when you are read

9. Thank You.

PowerPoint Presentation On Online Shopping

PPT On Online Shopping

Online Shopping Presentation Transcript:
1. Introduction
Online Shopping
Online shopping is the process whereby consumers directly buy goods or services from a seller in real-time, without an intermediary service, over the Internet
Shoppers can visit web stores from the comfort of their homes and shop as they sit in front of the computer

2. Online Shopping (advantages for retailers)
Risk Offline stores: keep all items Online stores: can list an item for sale even if you don't have it
Competition Offline businesses: have harder time being found Online retail stores: have easier time trying to cater to a certain people
Profitability Offline store: can only cater to your local market unless you expand and open more stores Online world: business if done right is a lot more profitable

3. Online Shopping (for customers)
Convenient overall ease of finding a product, time spent on shopping, minimization of overall shopping effort No need for vendors and no pressure to buy
 freed from the pressure to buy from the vendors and can spend more time to make wise purchase decisions "Infinite shelfspace" available allows to browse through products that are made all around the world without geographical boundaries Able to compare product price and features can compare product prices and features to make a better decision with less effort Privacy and security issues Privacy:
many do not trust the privacy of the Internet and are concerned with their credit card frauds, use of their information for other purposes, etc.
Security: not the top concern because many shop on Web sites that they trust Access to the Internet and computer necessary seems to be limited to people of reasonable amount of income elderly people tend to shop at traditional retail stores Product category risk online shoppers are worried that the products will not be what they have expected by viewing online Too many choices may be unable to process the potentially vast amounts of information about alternatives

4. Online Shopping (for customers) Privacy and security issues -
Third-party seal  This is a very important issue because studies have found that "consumers who perceive fewer risks or concerns toward online shopping are expected to maker more online purchases than more risk-laden consumers (Miyazaki & Fernandez, 2001, p. 31). Although it is possible to invade one's privacy online, no significant amount of statistical results relating to the victims who have been invaded, has been found. Many are simply concerned and mistrust online stores. What online stores need is the mechanism that signals security of financial transactions on the Web. One possible solution is to require web site makers to provide a third-party seal approval that signal privacy and security on their web sites. Thus when consumers see the seal, they can trust the Web site and not worry about invasion of their privacy. Moreover, all companies will desire to keep frauds away in order to build company reputation and to survive in the competitive online market. Once they build consumer trust, online shoppers will not be discouraged to shop on their Web sites. 

Access to the Internet and computer necessary - growing use of computers 
In 2003, US Census Bureau has found that 70 million households, or 62% of US population has one or more computer, up from 56% in 2001, which is 62 million households, and 55% households of the nation has Internet access, up from 50% in 2001 ("Home Computers and Internet Use in the United States," 2003). 39% of those who do not have internet access, said that they either do not need it or are not intereseted. Also, another study has found that income and shopping experience had no significant relationship (Lokken et al., 2003). However, more higher income households tend to have Internet access, thus making Internet more affortable is a good idea to make onlins shopping available to more people.Product category risk - 3D technology  Apparel online shopping has a lot of room for improvement. Although it is not yet widely used, many online shop creaters are developing 3D technologies to use for online shopping. Companies such as E-Tailor, is developing customized fitting room for consumers to build their own body online that will allow them to try on as many clothings as possible.

A university in Switzerland is developing a more powerful try-on application that will allow their customers to apply multiple layers of clothes. To avoid the slow downloading time of 3D graphics, they are moving the cloth and skin animaiton to the client side, using program such as ActiveX that is downloaded automatically at the first access tot he Web page (Cordier, Seo, & Magnenat-Thalmannm, 2003). To See full article go to: Made-to-Measure_Technologies_for_Online_ Clothing_Store.pdf  Simlarly, E-Tailor is designing a program that will allow animation of scanned customer bodies in the virtual fitting room (Kartsounis, Magnenat-Thalmann, & Rodrian). Moreover, in the United States, 3D body scanning system is being developed for use in the apparel industry that can possibly be used for online shopping (Istook & Hwang, 2000).These sites allow you to view the 3D technology: Too many choices - Interactive decision aids Online shoppers are looking for useful functions on Web sites in addition to ease of use (Lim, 2002). More specifically, they desire to compare available products and their prices from a variety of different online stores (Limayem, Khalifa, & Frini, 2000, p. 428). By providing decision aids that help decision making, Web sites can attract more online shoppers.

Many choices can be confusing, but with interactive toolkits such as recommendation agent (RA) that allows consumers to view a useful set of products out of the infinite list on the Web, and comparison matrix (CM) that allows in-depth comparisons among selected items . These interactive decision aids allow consumers to make "better decision with less effort" (Haubl & Trifts, 2000). Especially CM, already used by many web sites, allows viewers to compare different prices of one product offered by different vendors on the Internet. Thus, the toolkit allows consumers to receive the best deal possible. Although these tools are already provided by many Web sites, they can be improved by adding more features that will provide more details of products. The tool is also beneficial to the society because they keep the market prices competitive so that no one vendor can charge significantly more than others.

Lack of full cost disclosure The lack of full disclosure with regards to the total cost of purchase is one of the concerns of online shopping. While it may be easy to compare the base price of an item online, it may not be easy to see the total cost up front as additional fees such as shipping are often not be visible until the final step in the checkout process. The problem is especially evident with cross-border purchases, where the cost indicated at the final checkout screen may not include additional fees that must be paid upon delivery such as duties and brokerage. Some services such as the Canadian based Wishabi attempts to include estimates of these additional cost,[17] but nevertheless, the lack of general full cost disclosure remains a concern.

5. Payment Options
Various modes:
Credit card (most commonly used)
Billing to mobile phones and landlines
Demand Draft
Cash on Delivery
Cash before Delivery
Internet Banking

6. eBay
India’s leading eCommerce marketplace Sale of goods and services by a diverse community of individuals, small businesses & brands eBay India (formerly was launched in India in 2000
About eBay world
Founded in September 1995 More than 92 million active users worldwide Global presence in 39 markets, including U.S.
eBay India
 Over 2.5 million users Across 2,471 cities in India from cities as diverse as Agartala to Tirupur buy and sell on the site
Categories@eBay India
Thousands of sellers sell on eBay India daily across 2000 categories At any given time, there are over 400,000 live listings on eBay India.

7. Home Shop 18
Network18 Group
India's fastest growing media and entertainment Group
Group’s online & on-air retail marketing and distribution venture Partnered with the best brand owners, such as Apple, Motorola, Philips, Kaya, Godrej and many more
To drive India’s most comprehensive virtual business that helps customers make informed choices and extract the best value for their money

8. Indiatimes shopping
Internet subsidiary of ‘The Times of India Group’
Features over 30,000 products for sale across a wide range of categories such as apparels, accessories, jewellery, consumer durables/electronics, books, music, movies, etc.
Recently Indiatimes shopping had tied up with Land Mark and have listed 3 Million Books of various categories

9. Thank You.

PowerPoint Presentation On Online Trading

PPT On Online Trading

 Online Trading Presentation Transcript:
1. Electronic Trading
It is a mechanism that utilizes the power of electronics and communication media such as internet to bring together geographically dispersed buyers and sellers on virtual common trading platform.

2. Three website we have taken are:-
State bank of India
ICICI Securities
Angel Broking

3. Revenue Model
As intermediates brokers bring buyer and sellers together and facilitate transaction between them broker makes money by charging a fee for every facilitate transaction or percentage of the price of the transaction.

4. Common Features
In a Market Order, the order is executed immediately, at the best available price currently prevailing in the market. In a Limit Order, you can specify a price of your own and the order will be executed only if that price or a more favorable price is available in the market.

5. Buy/sell, fast buy/sell
there is only a small difference in that. in normal buy page you can only buy. in normal sell page you can only sell.. when u open a buy page you can't sell in it. same is vice versa.
but in a fast buy/ sell page after opening that page you can choose what to do. when u change ur mind from buying to selling you dont need to make another click and wait for that. after opening a page you can do whatever you want to do(buy or sell).
in normal buy/sell page you cant do that. you must go to that particular page to that action(buy or sell whatever it is) You can choose to trade in NSE or BSE.
You can either place a Market Order or a Limit Order. In a Market Order, the order is executed immediately, at the best available price currently prevailing in the market. In a Limit Order, you can specify a price of your own and the order will be executed only if that price or a more favourable price is available in the market.
To see the details of all the orders placed by you, click on Order Book. You can also cancel/modify any non-executed order. If an order is partly executed, you can see the quantity executed under the Executed column and not executed under the Open column.
 Trade book
To see the details of all your executed orders, click on Trade Book. You can see the prices at which they got executed, and the brokerage charged for each trade. You can also update your portfolio from here. For updating your portfolio, just click on Update Portfolio. Demat allocation To see your demat balance, click onDemat Allocation. Before putting a sell order, you need to allocate shares to your Trading Account. In this page, you can see the list of shares that have been already allocated. To allocate shares to your trading account, you need to click on the Allocate button.  
Here you can see yourMargin Positions for the day. You can add more margin, convert to delivery, or square off your open positions from this page. All your margin positions would automatically be squared off at the end of the day. MARGINPLUS ORDER You can place a MarginPLUS order up to 33 times of your limit. MARGINPLUS ORDER VERIFICATION This page comes after you place your MarginPLUS order and click on Submit. Here you see the details of the order placed by you. You can also see the estimated price on which your fresh order would be executed. MARGINPLUS ORDER POSITIONS Here, you can see your MarginPLUS Position for the day. You can modify your cover order from here. All your MarginPLUS Positions would automatically be squared off at the end of the day.
 iClick-2 research desk through iClick-2-Invest, provides long term recommendations backed by detailed company research reports.  

6. Thank You.

PowerPoint Presentation On United Parcel Service

PPT On United Parcel Service

United Parcel Service Presentation Transcript:
1. Company Overview
Company : Public company
Founded : 1907
Headquarter : Sandy Springs, Georgia (U.S.)
CEO : Scott Davis
Services : Freight, Courier, Logistics

2. History
Established by Jim Casey(19 year old) in 1907
Company name was “American Messenger company Seattle in Washington
In 1919 first official logo was released
In 1930 started service in west coast cities and New York
In 1953 started Blue Label Air service
In 1999 UPS converd Public company
In 2007 UPS celebrated it’s 100th anniversary

3. Brown color
James E. Casey wanted the trucks to be Yellow, but Charlie Soderstrom stated that it will be impossible to keep clean
Color used by UPS on its vehicles and uniform is “Pullman Brown”
Today UPS compasses it's customer service orientation will the advertise slogan “what can Brown do for you”

4. Vehicles

5. United parcel service
Today Fastest service provider in FAA history
10th largest airlines in the United States
UPS system moves 15.8 million packages and documents daily
Customer: 1.8million pick-up and 6.1million delivers per day
Revenue : $45.3billion
Service in more than 200 countries

6. Competitive Advantage
It has unique organizational culture
Its competitors Fed Ex - ‘collection of marketers with trucks and planes’ , whereas UPS – ‘industrial engineers with the collection of trucks and planes’
Provides high quality services for relatively low cost due to:- -
Good Financial Planning -
Usage of Resources

7. Supply chain solution
Customers in managing overseas suppliers,
Post sales servicing of parts logistics,
Order processing,
Transportation, vendors, contracts and shipments
Simplifies, international trade and regulatory, compliance

Honey well
Advanced automation
Provide efficient and rapid order processing and delivery to the North American automotive aftermarket

Teddy Crafters
Provide inbound distribution system(supplies from Asian and U.S. vendors)
Its improved inventory management
Provided for weekly restocking of the chain’s retail stores

Tokyo Electron America A field restocking networking that provided real time inventory management

11. Thank You.

PowerPoint Presentation On SERVICE QUALITY


SERVICE QUALITY Presentation Transcript:
The subject of service quality has aroused considerable recent interest among business people and academics. Of course buyers have always been concerned with quality but the increasingly competitive market for many services has led consumers to become more selective in the services they choose. Conceptualizing quality for services is more complex than for goods and this chapter will review conceptual frameworks for evaluating service quality. Because of the absence of tangible manifestations , measuring service quality can be difficult . Understanding just what dimensions of quality are important to customers in their evaluation process can be more difficult than is usually the case with goods- services can be mentally as well as physically intangible , making it more difficult for companies to understand the expectations against which consumers evaluate a service. A further problem in defining service quality lies in the importance that customers often attach to the quality of the service provider as distinct from its service offers- the two cannot be separated as easily as in the case of goods

Quality is an extremely difficult concept to define in a few words . In fact the term has only become widely used in a business context in the last 50 years or so. Discussion of quality was influenced by a philosophy of ‘ confirming to requirements’ . This implies that organizations must establish requirements and specifications and once these have been established , the quality goal of the various functions of an organization is to comply strictly with these specifications . However the question remains: whose requirements and whose specifications? A second series of definitions therefore state that quality is all about fitness for use, a definition based primarily on satisfying customers’ needs. These two definitions can be united in the concept of customer perceived quality – quality can only be defined by customers and occurs where an organization supplies gods or services to a specification that satisfies their needs.

Many analyses of service quality have attempted to distinguish between objective measures of quality ( often derived from manufacturing sector approaches) and measures that are based on the more subjective perceptions of customers( a significant contribution of the services quality literature). Two important dimensions of services quality are identified: ‘instrumental’ quality describes the physical aspects of the service, while the ‘expressive’ dimension related to the intangible psychological aspects.

Technical quality refers to the relatively quantifiable aspects of a service that consumers receive in their interactions with a service firm . Because it can easily be measured by both customer and supplier , it forms an important basis for judging service quality. Examples of technical quality include the waiting time at a supermarket checkout and the reliability of train services . This however is not the only element that makes up perceived service quality . Because services involve direct consumer producer interaction consumers are also influenced by how the technical quality is delivered to them. Here comes the functional quality and cannot be measured as objectively as the elements of technical quality . In the case of the queue at a supermarket checkout , functional quality is influenced by such factors as the environment in which queuing takes place and consumers’ perceptions of the manner in which queues are handled by the supermarket’s staff.

5. Consumer’s perception of technical and functional quality as applied to an optician’s practice
If quality is defined as extent to which a service meets customers’ requirements , the problem remains of identifying just what those requirements are. The general absence of easily understood criteria for assessing quality makes articulation of customers’ requirements and the communication of the quality level on offer much more difficult than is the case for goods. Service quality is a highly abstract construct , in contrast to goods where technical aspects of quality predominate. Many conceptualizations of service quality therefore begin by addressing the abstract expectations that consumers hold in respect of quality. Consumers subsequently judge service quality as the extent to which perceived service delivery matches up to these initial expectations. In this way a service that is perceived as being of mediocre standard may be considered for high quality when compared against low expectations , but of low quality when assessed against high expectations. Analysis of service quality is complicated by the fact that production and consumption of a service generally occur simultaneously with the process of service production often being just as important as the service outcomes. Buyers of manufactured goods only encounters the traditional marketing mix variables of manufacturer ie. The product, its price , its distribution and how these are communicated to him or her. Usually production processes are unseen by the consumers and therefore cannot be used as a basis for quality assessment. By contrast, service inseparability results in production process being an important basis for assessing quality. A further problem in understanding and managing service quality flows from the intangibility , variability and inseparability of most services , which results in a series of unique buyer seller exchanges with no two services being provided in exactly the same way. It has been noted that intangibility and perceived risk affects expectations and in one study of a long distance phone service , a bookstore and a pizza shop service , it was concluded that intangibility had some role in service quality expectations. Managing customer expectations can be facilitated by means of managing the risks a consumer perceives when buying a particular service.

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PowerPoint Presentation On ZARA


ZARA Presentation Transcript:
1975 – Opening of first store in Central Street
1980 – International expansion through Porto
1989 – Entered U.S.
1990 – Entered France
1992 – Entered Mexico
1993 – Greece
1994 – Belgium and Sweden
2001 – Listed up in Madrid Stock Exchange

2. Amancio Ortega
Born in 1936 in Leon
A Spanish Fashion Entrepreneur
Chairman of Inditex
Spain’s richest man and listed as the seventh richest man in the world
Started up his career as a gofer at the age of 14
In 1972 introduced Confeccious Goa (bathrobes)

3. Success Keys
Keeping brand simple and direct
Manufacturing in less quantities
Targeting higher income group people
Making parity with the trend
Quick replacement through new styles
Introducing fashion statement
Target customers Men, Women and Children

It has 1520 retail outlets all over the world
Annual turnover 6824 million Euros
Inditex is the holding company of ZARA
Present in 77 countries
Siblings – Massimo Dutti, Pull and Bear, Bershka
Third largest clothing retailer in world

Launches 10,000 new designs each year
Best quality
Latest designs
Starting price $150
A secret player in the market

Launched in 2010
Stores opened in Citywalk and DLF promenade(Delhi) and in Palladium mall (Mumbai)
Entered through a joint venture with Trent Lmtd, a Tata Group Company
Holds 51% share while Trent holds 49% share
Discovered the preference for bright colours mainly black, brown, white
Achieved sales of 1.25crore in Delhi and Mumbai

To expand their retail outlets in Miami (U.S), California, and in India

Encouraging recycling
Introducing paper bags
Animal reering
Transportation through bio- diesel fuel

9. Thank You.
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