PPT On COMMUNICATION

Presentation On COMMUNICATION
Download

COMMUNICATION Presentation Transcript: 
1.COMMUNICATION

2.Communication
Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice
Formal Communication – established and agreed procedures
Informal Communication – channels not formally recognised – ‘the grapevine’

3.Communication

4.Means of Communication
VERBAL COMMUNICATION
     -Oral
     -Written

NON-VERBAL COMMUNICATION
     -Sign language
         @Visual sign
         @Audio sign
     -Body Language
     -Paralanguage

5.ORAL COMMUNICATION
Downward Communication
  -Lectures
  -Meetings
  -Personal instructions
  -Social and cultural affairs
  -Grapevine
Upward Communication
  -Conferences
  -Face to face communication
  -Telephone and other devices

6.Horizontal communication
   -Grapevine
   -Meeting and conferencing
   -Social and other activities
Diagonal Communication
   -Meetings
   -Group Discussions
   -Brainstorming exercise
   -Official get together

7.WRITTEN COMMUNICATION
Characteristics
    -Creative Activity
    -Time factors
    -Fewer cycles

Importance
    -Record keeping
    -Acts as exchange material
    -Legal defences
    -Reduces the possibility of misunderstanding

8.Communication
Medium:
Letters
Memo
Report
Notice board
Faxes
Telephone
E-mail
Face to face
Body language
Video/video conferencing
Internet

9.Choice of Medium affected by:
Need for record
Direction of the information flow
Number of people to be reached
Confidentiality
Nature of the information – length, complexity, speed of transfer
Cost of the medium

10.Communication
Barriers to Successful Communication
Ability of the sender – how much the sender understands of the message they are trying to send
Content – including technicalities and jargon
Method of communication – including style and body language where appropriate!
Skills and attitude of the receiver
Organisational factors – complexity of the organisation, scope of the organisation
Cultural attitudes
Perceptions, prejudices and stereotypes
Inappropriate target for the message
Technical capabilities – ICT!

11.GUIDELINES FOR EFFECTIVE COMMUNICATION
Ideas and message should be clear, brief and precise.
Sense of timing.
Integrity.
Consultation.
Help the receiver.
Proper follow-up.
Comprehensive communication.

12.Overcoming barriers
Feedback and upward communication.
Improve listening skills.
Develop writing skills.
Avoid credibility gaps.

13.COMMUNICATION IN ORGANISATION-STRUCTURE
Entrepreneurial - decisions made centrally
Pyramid - staff have a role, shared decision making, specialisation is possible
Matrix - staff with specific skills join project teams, individuals have responsibility
Independent - seen in professions where organisation provides support systems and little else

14.Illustrating Structures 1

15.Illustrating Structures 2
Entrepreneurial