PPT On Total Quality Management
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2. Quality without exception
We are in the new era of competition . TQM will be the norm rather than the exception . We are in a battle for survival and total quality is going to sort out the winners from the losers ...... Lex Trotman . CEO . Ford.
A competitive world has two possibilities for you . You can lose . Or , if you want to win , you can change. Lester C. Thurow Management writer.
3. 21 st . century winners
Total quality - focused. Information technology based. Vision directed. Flatter and empowered. Customer driven. Flexible and adaptive. Time based. Innovative. Global. Networked.
4. From small “q” to big “Q”
Quality management covers all facets of business and aims to improve the overall quality of work by every one in the organization for achieving greater customer satisfaction and higher returns ( the big “Q”). It is not just confined to quality control or quality assurance ( the small “q” ) .
5. Sellers Beware Satisfaction with status -quo and absence of continuous improvement Obsession with short term results including profits, market share, costs, budgets & schedules. Indiscriminate cost cutting that lead to sacrificed quality. Underpowered, poorly motivated and paid personnel and disregard for their ideas and suggestions.
6. Sellers Beware Hands-off relationship with suppliers, with contracts being awarded to the lowest bidder. Crisis management, Rushing operations , fire-fighting oriented activities, impractical deadlines . Emphasis on correction and inspection rather than preventive and proactive approach . Unreliable processes and systems . Centralized and bureaucratic decision making.
7. TQM -Philosophy
8. TQM Origin
In the 1950’s American industry was enjoying a boom. Whatever was made could be sold. Few industrialists needed the work of this man called Deming and his ideas about Total Quality. In Japan, however, things were different. The Japanese economy was depressed. Goods stamped made in Japan were known for poor quality and high price. Japanese industrialists were very receptive to the ideas of Deming on TQM and set about implementing them. By the mid - 1970’s Japan was beginning to seriously undermine its American and other western competitors. First in cars , then in the whole range of goods including videos, Hi-fi and computers. The rest is a history.
9. Why TQM
Global competition, downtrend , bottom line pressures - Rejoice. All problems come with change . Change is necessary characteristic of growth, and no company ever achieved peak performance without continuous improvement -- the philosophy of TQM.
10. Before we proceed further, it would be interesting to know exactly --- “where is your organization placed” on the corporate lifecycle.
11. Growing Organization
Growing Organization: A healthy organizational growth is characterized by the culture of continuous improvement.The organization during its process of continuous improvement never loses flexibility or control. The growing organization consistently meets its customers’ changing needs and improves. New organizations sprout up, and they are decentralized to provide new lifecycle opportunities. For a growing organization even the latest quality manual is outdated .
12. Declining Organization
Stability : Instead of getting what it wants, the organization wants what it gets. Members welcome new ideas but without the excitement in the growing stages . The financial people begin to impose controls for short - term results. The emphasis on marketing and R & D wanes.
13. Declining Organization
Aristocracy: Not making waves becomes a way of life. Outward signs of respectability i.e. office decoration, dress and titles take an enormous importance. The organization acquires companies instead of starting them . Recrimination: The company witch - hunts to find out who did something wrong rather than trying to discover what went wrong and how to correct it. Cost reduction takes precedence over efforts to increase revenues . Backstabbing and infighting rule.
14. Declining Organization
Bureaucracy: There are systems for everything. Employees play by book. Time is forgotten. The numbers are more important than the quality. The organization is the world in itself. The organization survives in an overly regulated environment .
15. For More Please Refer Our PPT. Thank You.
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Presentation Transcript:
1. TQM2. Quality without exception
We are in the new era of competition . TQM will be the norm rather than the exception . We are in a battle for survival and total quality is going to sort out the winners from the losers ...... Lex Trotman . CEO . Ford.
A competitive world has two possibilities for you . You can lose . Or , if you want to win , you can change. Lester C. Thurow Management writer.
3. 21 st . century winners
Total quality - focused. Information technology based. Vision directed. Flatter and empowered. Customer driven. Flexible and adaptive. Time based. Innovative. Global. Networked.
4. From small “q” to big “Q”
Quality management covers all facets of business and aims to improve the overall quality of work by every one in the organization for achieving greater customer satisfaction and higher returns ( the big “Q”). It is not just confined to quality control or quality assurance ( the small “q” ) .
5. Sellers Beware Satisfaction with status -quo and absence of continuous improvement Obsession with short term results including profits, market share, costs, budgets & schedules. Indiscriminate cost cutting that lead to sacrificed quality. Underpowered, poorly motivated and paid personnel and disregard for their ideas and suggestions.
6. Sellers Beware Hands-off relationship with suppliers, with contracts being awarded to the lowest bidder. Crisis management, Rushing operations , fire-fighting oriented activities, impractical deadlines . Emphasis on correction and inspection rather than preventive and proactive approach . Unreliable processes and systems . Centralized and bureaucratic decision making.
7. TQM -Philosophy
8. TQM Origin
In the 1950’s American industry was enjoying a boom. Whatever was made could be sold. Few industrialists needed the work of this man called Deming and his ideas about Total Quality. In Japan, however, things were different. The Japanese economy was depressed. Goods stamped made in Japan were known for poor quality and high price. Japanese industrialists were very receptive to the ideas of Deming on TQM and set about implementing them. By the mid - 1970’s Japan was beginning to seriously undermine its American and other western competitors. First in cars , then in the whole range of goods including videos, Hi-fi and computers. The rest is a history.
9. Why TQM
Global competition, downtrend , bottom line pressures - Rejoice. All problems come with change . Change is necessary characteristic of growth, and no company ever achieved peak performance without continuous improvement -- the philosophy of TQM.
10. Before we proceed further, it would be interesting to know exactly --- “where is your organization placed” on the corporate lifecycle.
11. Growing Organization
Growing Organization: A healthy organizational growth is characterized by the culture of continuous improvement.The organization during its process of continuous improvement never loses flexibility or control. The growing organization consistently meets its customers’ changing needs and improves. New organizations sprout up, and they are decentralized to provide new lifecycle opportunities. For a growing organization even the latest quality manual is outdated .
12. Declining Organization
Stability : Instead of getting what it wants, the organization wants what it gets. Members welcome new ideas but without the excitement in the growing stages . The financial people begin to impose controls for short - term results. The emphasis on marketing and R & D wanes.
13. Declining Organization
Aristocracy: Not making waves becomes a way of life. Outward signs of respectability i.e. office decoration, dress and titles take an enormous importance. The organization acquires companies instead of starting them . Recrimination: The company witch - hunts to find out who did something wrong rather than trying to discover what went wrong and how to correct it. Cost reduction takes precedence over efforts to increase revenues . Backstabbing and infighting rule.
14. Declining Organization
Bureaucracy: There are systems for everything. Employees play by book. Time is forgotten. The numbers are more important than the quality. The organization is the world in itself. The organization survives in an overly regulated environment .
15. For More Please Refer Our PPT. Thank You.
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